Welcome to Linnovate Space Limited ("we," "us," or "our"). By accessing or using our website at www.linnovate.nz and our services, including product purchases, installation, and consultation services, you agree to these Terms of Service. Please read them carefully.

1. Business Information

Company Name: Linnovate Space Limited
Address: 57 Carr Road, Three Kings, Auckland 1042, New Zealand
Contact Email: info@linnovate.co.nz
Phone: +642108256580

2. Services and Products

We offer wall panels, garden pots, water features, and other decorative products for both commercial and residential use. Our services include:

Product sales and delivery
Professional installation services (available for an additional cost)
Design consultation and advice

3. Order and Payment Terms

Accepted Payment Methods: We accept cash, credit cards, debit cards, and EFTPOS.

Order Confirmation: A sale is considered final when we send an order confirmation email and receive payment. Once confirmed, orders cannot be canceled except under our refund and returns policy.

Pricing: All prices are in New Zealand Dollars (NZD) and include GST unless otherwise stated. We reserve the right to change prices at any time, but price changes will not affect orders that have already been confirmed.

4. Shipping and Delivery

Delivery Times: Standard delivery times range from 2 to 10 business days within New Zealand. For special orders, custom items, or out-of-stock products, delivery may take up to 2 months.

Delivery Responsibility: We are not responsible for delivery delays caused by couriers or external factors beyond our control. The courier is responsible for any damage to goods during transit.

Damaged Goods: If your order arrives damaged, please contact us immediately at info@linnovate.co.nz within 7 days of delivery, and we will assist you in making a claim with the courier.

5. Returns and Refunds

We accept returns and provide refunds under certain circumstances. For detailed information, please refer to our Refund and Returns Policy.

6. Installation Services

If you purchase installation services, our professional installers will contact you to schedule an appointment. Installation costs are separate from product costs and will be quoted based on the scope of work.

We are not responsible for damages caused by improper installation if you choose to install products yourself. Installation instructions are provided for guidance only, and we recommend professional installation for best results.

7. User Responsibilities and Restrictions

When using our website and services, you agree to:

Provide accurate and complete information
Not engage in spam, use automated bots, or submit harmful content
Use our products only for their intended purposes
Comply with all applicable laws and regulations

8. Intellectual Property

Ownership: All content on our website, including text, images, logos, designs, and trademarks, is owned by Linnovate Space Limited or our suppliers and is protected by intellectual property laws.

License: We grant users a limited, non-exclusive, and non-transferable license to use our website and content for personal, non-commercial purposes only. You may not reproduce, distribute, modify, or create derivative works from our content without our prior written consent.

9. Liability and Disclaimers

Product Warranty: We stand behind the quality of our products. If a product is faulty or does not perform as described, we will provide a replacement or refund as outlined in our Refund and Returns Policy.

Limited Liability: Our liability is limited to the cost of the product or service in question. We are not liable for:

Damages caused by improper installation or use
Indirect, incidental, or consequential damages
Delays or failures due to circumstances beyond our control

Product Information: While we strive to provide accurate product descriptions and images, we do not guarantee that all information is error-free. Colors and textures may vary slightly from images due to natural variations in materials.

10. Privacy

Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.

11. Governing Law

These Terms are governed by and interpreted under the laws of New Zealand. Any disputes arising from these Terms or your use of our services will be resolved under New Zealand jurisdiction.

12. Changes to Terms

We may update these Terms from time to time to reflect changes in our practices, legal requirements, or other operational reasons. The updated Terms will be posted on our website with a revised "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated Terms.

13. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us:

Email: info@linnovate.co.nz
Phone: +642108256580
Address: 57 Carr Road, Three Kings, Auckland 1042, New Zealand
Opening Hours: By appointment only