At Linnovate Space Limited, we are committed to delivering your orders efficiently and securely. Please review our shipping policy below for information on processing times, delivery options, and other important details.

1. Order Processing

Processing Time: All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation and payment. You will receive a notification with tracking information once your order has been shipped.

Delays: If there is a significant delay in shipment, we will contact you via email or phone. Please note that processing times may be extended during peak seasons or for custom orders.

2. Shipping Options and Delivery Times

Standard Shipping: We offer standard shipping across New Zealand. Delivery times generally range from 2-10 business days, depending on your location and the size of your order.

Special Orders or Out-of-Stock Items: For special orders, custom items, or products that are out of stock, delivery may take up to 2 months. We will keep you updated on the status of your order throughout the process.

3. Shipping Costs

Delivery costs will be calculated at checkout based on the weight, size, and destination of your order. For large or bulky items such as wall panels, additional shipping fees may apply.

4. Delivery Responsibility

We partner with reliable courier services to ensure your order arrives safely. However, we are not responsible for delivery delays caused by couriers or external factors beyond our control (such as weather conditions or courier strikes).

The courier is responsible for any damage to goods during transit. If your order arrives damaged, please contact us immediately at info@linnovate.co.nz, and we will assist you in making a claim with the courier.

5. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor the progress of your delivery.

6. Contact Us

If you have any questions about shipping or need assistance with your order, please contact us:

Email: info@linnovate.co.nz
Phone: 021 082 5658 80